Careers

Overview: 

Newforma, the leading provider of Project Information Management software for architecture, engineering, and construction firms worldwide is growing! Creating software that makes a difference in the AEC industry is what drives our company. We are enhancing our flagship enterprise product to connect with various backend, and cloud systems in the AEC space. If you have the drive, confidence, thirst for knowledge, desire to be challenged and technical expertise required, we’d like to see your resume. 

Responsibilities: 

• Work in a Microsoft development environment with C#, C++, ASP.NET, Win32, MySQL, NUnit, Moq, document management systems, and Microsoft Office APIs in a client-server environment deployed across a global customer base. 
• Work closely with our support staff to diagnose and fix customer support issues 
• Design, code, test, debug, and document software solutions using appropriate processes, tools, frameworks, libraries, patterns, best practices and standards. 
• Optimize software for speed and compatibility; add features that contribute to the product with a focus on quality. 
• Ensure code and features are developed to meet requirements and standards. 
• Work in an agile environment as a member of a closely-knit Scrum or Kanban team. 
• Willingness to work outside of normal business hours, as necessary, to accommodate support incidents. 

Requirements: 

• BS / MS in Computer Science, or similar engineering program with 4-7 years of experience delivering software to customers. 
• Experience in an API-driven ecosystem, with a background in RESTful API development and .NET-based application plugins. 
• Passion for building great software applications released on a regular cadence. 
• Strong OOD/OOP skills. 
• Strong problem solving skills. 
• Experience with Agile lifecycle development. 
• Good written and oral communication skills in English, and able to work independently. 
• Proven ability to work in an established multi-million line application. 
• Experience with C#, Visual Studio .NET, and Microsoft Windows-based development technologies. 

Who We Are: 

Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team.

Equal Opportunity Employer: 

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in the United Stated and pass a background check.

Newforma is a leading software company serving the Architectural, Engineering, Construction, and Owner (“AECO”) industry. We pioneered the Project Information Management (“PIM”) category.  Our solutions are purpose-built to keep complex, large-scale projects organized, on-time, and protected.

Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry.  By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team. 

Newforma – API Product Owner  

In this role, you will be responsible for delivering the next generation set of APIs for the leading Project Information Management (“PIM”) product and other solutions for the Architectural, Engineering, Construction, and Owner (“AECO”) industries.  

As the Product Owner for Application Programming Interfaces (APIs) at Newforma, you are enthusiastic about working with others in the organization to distill and prioritize API product requirements for connectors that work within the AEC industry and into a deliverables with high value will sit at the intersection of software development, marketing, and business strategy.  

About You 

You have experience delivering solutions in the AECO and/or related or adjacent industries. You are comfortable developing solutions for secure connectivity between internal systems and 3rd-party software products – bridging the gap between disparate architectures and deployment models. 

You partner effectively with software development teams and have an “owner’s mentality” when it comes to product delivery.  

Responsibilities 

•  Interpret and translate the high-level Product Roadmap accurately and concisely into Epics, Stories and Acceptance Criteria the development team can digest and move forward with 
•  Work with the Product Manager, Agile team and other Stakeholders to ensure the backlog reflects the business and technical requirements and priorities required to support the product roadmap and company vision 
•  Develop and explicitly communicate the Product Goal 
•  Create, order and clearly communicate Product Backlog items to maximize the value of your product resulting from the work of the Scrum Team 
•  Work directly with the offshore API development team building out the team’s backlog and priorities 
•  Ensure that the Product Backlog is transparent, visible, and understood 
•  Oversee the development and evaluate product progress at each iteration while communicating to stakeholders when problems arise 
•  Represent the teams in front of stakeholders, clients, or users 
•  Actively participant in backlog refinements, sprint planning, reviews, and retrospectives 

What we’re looking for 

•  Minimum 4+ years of experience in Technology roles at AECO or related industries 
•  Technical experience especially working with APIs and integrations 
•  Experience building out requirements and roadmaps for connectivity across disparate systems 
•  Demonstrated customer-focused mindset and project management experience 
•  Experience partnering with cross-functional, Agile Engineering teams in a fast-paced environment 
•  Ability to effectively communicate across functional areas 
•  Strong critical thinking – ability to break down complex problems into their component parts and communicate solutions 
•  Self-starter and highly motivated with attention to detail 
•  Able to adapt quickly to changing customer priorities 
•  Sharp analytical and problem-solving skills 
•  Organizational and time management skills 
•  Outstanding communication, presentation, and leadership skills 
•  Bachelor’s degree with a focus on computer science, design, or a quantitative field 

Nice to Have 

•  Experience with Jira and Confluence 
•  Cloud technology experience 
•  Leadership responsibility for Enterprise on-prem client/server applications 

If this is you, contact us now via https://www.newforma.com/company/careers/. At Newforma, we value teamwork, positive energy and making great memories together. We offer benefit and compensation packages where we do business. Only qualified candidates will be contacted. We look forward to working with you!

Equal Opportunity Employer: 

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in the United Stated and pass a background check.

Who We Are:

Newforma, Inc. headquartered in Manchester, NH serves architecture, engineering, construction, and owner (AECO) organizations worldwide with software to streamline work processes, reduce exposure from errors and omissions, improve coordination and communication, increase visibility into cost and quantities, and enable greater repeatability of project success.  Its flagship product, Newforma Project Center™, creates a more productive environment for project managers and the project team by organizing information, facilitating information exchange, and enabling efficient process.  We are expanding an opening an office in Boston MA.  This role would be hybrid with a split between in office (Boston) and remote.

Overview:

Are you looking for an opportunity to get your sales career off the ground? Are you ready to start your new beginning and work in an environment that will help you achieve your potential? If you are a performer and ready to change the trajectory of your career, we want to hear from you. You may discover how a career path at Newforma Inc. could be right for you.

The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, connecting via social media, working with decision-makers, generating interest, qualifying prospects, and creating sales connections. We will provide you with the sales tools and marketing leads to build an excellent business.

If you are interested in joining a fast-growing organization with the resources to make great things happen, we want to hear from you.

Role and Responsibilities:

• Be the primary conduit for companies interested in our software
• Build an exceptional funnel of new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Be trained, mentored, and coached to successfully execute the sales process and achieve sales success
• Prospect call preparation including company background research and other pertinent lead information
• Enter, update, and maintain CRM information on leads, prospects, and opportunities

Qualifications:

• Bachelor's degree in Business, Communications, or equivalent experience
• At least 2 - 4 years of sales experience or equivalent
• Software Sales experience a plus
• Excellent written and verbal communication skills
• Excellent logic skills
• Ability to utilized LinkedIn Navigator is a plus
• Ability to multi-task, organize, and prioritize work
• High personal and professional ethics

Job Description:

The Tier 2 Product Support Specialist identifies, troubleshoots and resolves product and technical issues for all Newforma software products including on-premise enterprise, hosted solutions (Cloud) and mobile applications. This role analyzes the issue to determine if it is functioning "as designed" or appears to be a product defect, seeks to identify workarounds when standard procedures have failed, and escalates cases to Tier 3 as necessary under specified criteria, constantly seeking to ensure customers are informed of progress and issues are resolved in a timely fashion. This may involve swarming techniques that engage other team members and managers for assistance as necessary. 

The Tier 2 Specialist is familiar with standard troubleshooting concepts, practices, and procedures and relies on experience and judgment to plan and accomplish goals. This role is also responsible for updating individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles from solutions to cases.

This position will require some off hour activity to support the customer base during off business hours. This requirement should be less than 10 %. Also some travel maybe required again less than 10 %.

Essential Duties and Responsibilities:

• Ability to manage Incoming cases via email, phone and CHAT.
• Monitor the inbound case queue using the Salesforce Service Cloud platform
• Back-fill for Tier 1 as needed
• Interact with Tier 1 for warm transfer process
• Determine if customer issue is already addressed with existing Knowledgebase article, Help topic, video tutorial, etc. 
• Schedule and conduct GoToMeeting sessions with customers to resolve in-depth technical issues and gather supplemental information on the issue, including screen captures, log files, error messages, etc.
• Interact within the Tier 2 group as needed for swarming process for new or unknown situations
• Locate, review and analyze submitted crash reports
• Attempt to duplicate suspected defects in VM lab environment
• Determine if existing issue relates to known defect currently being tracked in the JIRA database
• Monitor aging cases and escalate as necessary based on predefined rules
• Interact with Tier 3 for warm transfer process with a fully documented case including all background information gathered during customer interactions
• Interaction with Account Managers/Sales to provide feedback and insight on cases that are being managed
• Interact with Tiers 2, 3, QA, Product Management, development, etc., as needed to gain further knowledge around issues that are being managed
• Ongoing interaction and training within the support Virtual Machine environment
• Ongoing education, general research to help with future resolution of customer issues
• Part of rotation for off hours and weekend coverage
• Evaluate ways to improve and prevent future issues
• Create content and document Knowledgebase articles
• Review Knowledgebase articles for technical accuracy based on case issues
• Be aware and help provide support in a multi-region environment.
• Attend individual growth, peer, support/services and development meetings as required.

Qualifications:

• Ability to multitask in a fast paced environment
• Ability to understand and diagnose software product and support issues
• Ability to absorb and retain information quickly
• Highly self-motivated and directed with a high level of attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment
• Exceptional customer service orientation
• Excellent written and oral communication skills
• Ability to communicate clearly, courteously, and professionally to non-technical individuals

Education and Experience:

• 3-5 years Help Desk and/or Customer Service experience
• Experience with CRM Case Management platforms such as Salesforce Service Cloud
• Experience troubleshooting Windows Servers, Windows Web servers and Desktop Operating systems
• Azure Administration
• Knowledge of Microsoft Azure Active Directory helpful
• Experience working in a team-oriented, collaborative environment
• Mobile application troubleshooting skills
• Proven analytical and problem solving abilities
• Amazon Web Services experience helpful
• Experience supporting MySQL or other databases highly desirable, but not required
• CS degree and/or equivalent experience
• Mid-level knowledge of LAN networking and distributed (client/server) computing environments.
• Firewall, Router, VPN, WAN, and Anti-virus configuration and support experience
• Experience in Microsoft Outlook and Exchange system administration
• Active Directory and network security knowledge
• MSCE certification preferred
• Excellent written and verbal Communication Skills
• Prior AEC Industry background or Newforma experience preferred but not required

Who We Are: 

Newforma is a leading software company serving the Architectural, Engineering, Construction, and Owner (“AECO”) industry. We pioneered the Project Information Management (“PIM”) category in 2004 and have been dedicated to improving project delivery ever since.  Our solutions are purpose-built to keep complex, large-scale projects organized, on-time, and protected. Our software and customer service are world-class, and more than 96 percent of our customers renew their annual subscription. Newforma’s leadership philosophy centers on customer-driven software development and nurturing a corporate culture deeply rooted in customer care.

We offer a competitive benefits package including excellent medical and dental plans, fully paid life and disability plans, tuition reimbursement and 401k.

Equal Opportunity Employer: 

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work the United Stated and pass a background check.