Careers

Newforma, Inc. headquartered in Manchester, NH serves architecture, engineering, construction and owner (AECO) organizations worldwide with software to streamline work processes, reduce exposure from errors and omissions, improve coordination and communication, increase visibility into cost and quantities, and enable greater repeatability of project success. Its flagship product, Newforma Project Center™, creates a more productive environment for project managers and the project team by organizing information, facilitating information exchange, and enabling efficient process.

Newforma is currently seeking an experienced Account Manager with a proven track record of significant over-quota achievement to join our Account Management team. The primary objective for this role is to nurture and grow the relationships with an existing portfolio of large to global customers in order to generate up-sell opportunities within the base. The right candidate with be a “farmer” at heart, who has hands-on experience of managing a portfolio of 50+ clients. If you have the drive, confidence and account management expertise required, we’d would love to speak with you.

  In this position you will:

• Be the primary point of contact, voice for the customer, and build long-term relationships.
• Develop and execute a game plan to grow your accounts through upsell opportunities.
• Negotiate all aspects of the renewal process. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they receive from Newforma Project Center.
• Help customers through phone, email, online presentations, screen-share and in person meetings
• Being a trusted advisor is something you will be aiming at re-earning every day with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Proactively identify business challenges, accounts at risk, and develop recommended solutions through the promotion of NPC and other Newforma products/services.  
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Work with our Customer Success Managers to monitor and analyze client’s usage of our product. Work with CSMs and clients to create a plan to increase adoption.
• Responsible for working with the Sales team to onboard and integrate new clients and further develop client relationships

Requirements

• 5+ year of proven Account Management or other relevant experience working directly with existing clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Excellent time and project management skills. You’re always looking to improve inefficient processes

•  Keen attention to detail and adherence to deadlines
•  Expert at Microsoft Office Suite, Google Apps, Salesforce, Totango and help desk support software. Experience with Newforma Project Center, Autodesk products, Trimble, Procore and other AEC specific software is preferred.
•  Experience managing and exceeding a renewal quota of $5M+.
•  This is a remote, full-time, customer-facing position with expected travel of 30%. Preferred candidate will be based on the East Coast with close proximity to a major airport.

• Bachelor’s Degree in appropriate field of study or equivalent work experience

Newforma offers a comprehensive competitive benefits package which includes excellent medical, dental and vision plans; a 401k plan; a tuition reimbursement program; FSA accounts, and company paid life and disability plans as well as Paid Time-Off (PTO) and Paid Holidays. 

Who We Are:

Newforma, Inc. headquartered in Manchester, NH serves architecture, engineering, construction, and owner (AECO) organizations worldwide with software to streamline work processes, reduce exposure from errors and omissions, improve coordination and communication, increase visibility into cost and quantities, and enable greater repeatability of project success.  Its flagship product, Newforma Project Center™, creates a more productive environment for project managers and the project team by organizing information, facilitating information exchange, and enabling efficient process.

Overview:

Are you looking for an opportunity to get your sales career off the ground? Are you ready to start your new beginning and work in an environment that will help you achieve your potential? If you are a performer and ready to change the trajectory of your career, we want to hear from you. You may discover how a career path at Newforma Inc. could be right for you.

The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, connecting via social media, working with decision-makers, generating interest, qualifying prospects, and creating sales connections. We will provide you with the sales tools and marketing leads to build an excellent business.

If you are interested in joining a fast-growing organization with the resources to make great things happen, we want to hear from you.

Role and Responsibilities:

• Be the primary conduit for companies interested in our software
• Build an exceptional funnel of new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Be trained, mentored, and coached to successfully execute the sales process and achieve sales success
• Prospect call preparation including company background research and other pertinent lead information
• Enter, update, and maintain CRM information on leads, prospects, and opportunities

Qualifications:

• Bachelor's degree in Business, Communications, or equivalent experience
• At least 2 - 4 years of sales experience or equivalent
• Software Sales experience a plus
• Excellent written and verbal communication skills
• Excellent logic skills
• Ability to utilized LinkedIn Navigator is a plus
• Ability to multi-task, organize, and prioritize work
• High personal and professional ethics

Newforma, Inc. headquartered in Manchester, NH serves architecture, engineering, construction and owner (AECO) organizations worldwide with software to streamline work processes, reduce exposure from errors and omissions, improve coordination and communication, increase visibility into cost and quantities, and enable greater repeatability of project success.  Its flagship product, Newforma Project Center™, creates a more productive environment for project managers and the project team by organizing information, facilitating information exchange, and enabling efficient process.

Newforma is seeking a solution-oriented, organized, problem solver to join our team as a Customer Success Manager. As a CSM, you will help customers achieve measurable business outcomes with Newforma’s flagship Project Information Management software. Day-to-day activities include meeting with customers to understand their business objectives, analyzing account health and usage for areas of opportunity and expansion, and proactively engaging with key stakeholders to ensure objectives are met.  

Responsibilities:

• Acquire and maintain a deep understanding of the product and consult with customers on the most relevant features/functionality for their specific business needs.
• Serve as the trusted central point of contact for customers and bring in experts as needed to meet the customer’s needs.
• Set expectations regarding deliverables and schedules; ensuring that the project team members are effectively communicating and collaborating.
• Establish a communication cadence with customers to proactively discuss business needs and identify any risks to renewal.
• Function as the customer advocate and work cross-functionally with account management, professional services, support, product management, and marketing to provide internal feedback on how we can better serve our customers.
• Drive retention and growth among our customers by understanding their business needs and helping them succeed.
• Identify business challenges and develop recommended solutions through the promotion of Newforma products and services.   

• Conduct account reviews to share positive outcomes and identify growth opportunities.
• Maintain customer records and notes to keep Newforma personal informed on the status of the customer.

Qualifications:

• 3+ years of technical consulting, training, support and/or sales experience, AECO experience required.
• Experience with AECO industry standard platforms such Newforma Project Center, Autodesk products, Microsoft 365, construction administration software, Salesforce.com, and file sharing/collaboration tools preferred.
• Skilled at all levels of consultative/solution selling process; particularly strong in upselling products and building rapport with customers.
• Customer facing experience in project management, change management, account management, workflow demonstrations, software implementation and training.
• Excellent verbal and written communication skills and confidence interacting with customers at a senior management / decision making level.

• Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.
• Bachelor's degree or equivalent work experience. 

This is a remote, full-time, customer-facing position with expected 35% travel requirements with no work location requirements if you are near to an airport and able to meet future travel requirements.

Overview: 

Newforma, a leading provider of software for design and construction firms worldwide, is growing!  Creating software that makes a difference in the AEC (architecture, engineering and construction) industry is what drives our company.  If you have the drive, confidence, thirst for knowledge, desire to be challenged and technical expertise required, we’d like to see your resume.

We’re looking for a passionate iOS developer that has experience working in an Agile environment. You will be responsible for developing native iOS mobile applications, collaborating closely with design and product management, and providing technical guidance.

Primary Qualifications:

• Passion for learning new, cutting edge technologies in a fast-moving environment
• Excellent problem-solving skills
• Ability to write clean and maintainable code
• Engaging communication skills
• Highly organized and detail-driven

Requirements: 

• 3+ years of relevant professional experience
• Proficiency in Swift and Xcode
• Experience with both iPhone and iPad layouts
• Knowledge of related development tools and frameworks
• Familiar with profiling tools and optimization best practices
• Experience using RESTful web services

Desired, but not required:

• Reactive (Rx) programming experience
• Accessibility best practices
• Internationalization
• Existing apps in the app store 

Who We Are:

Newforma’s intuitive project information management (PIM) technology, promotes collaboration between individuals, project teams and across the enterprise in the AECO industry.  By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and contractors. 

Equal Opportunity Employer:

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work in the United Stated and pass a background check.

Candidates must have permanent U.S. work authorization to be considered.

Newforma, Inc. headquartered in Manchester, NH serves architecture, engineering, construction and owner (AECO) organizations worldwide with software to streamline work processes, reduce exposure from errors and omissions, improve coordination and communication, increase visibility into cost and quantities, and enable greater repeatability of project success. Its flagship product, Newforma Project Center™, creates a more productive environment for project managers and the project team by organizing information, facilitating information exchange, and enabling efficient process.

We’re looking for a high energy Training Consultant with proven experience as a creative, self-directed technical trainer.

The Newforma Training Consultant will conduct professional training courses with our clients through live, instructor-led sessions and on-demand learning methods. These include leading remote web courses, onsite training in both lecture and hands-on style, creating video tutorials and participating in eLearning module planning and development. They will also provide consultative services to guide our Newforma clients in the best practices for their business requirements and successful utilization of our products.

Role and Responsibilities:

• Become certified in all areas of the Newforma product(s) you will train
• Deliver workflow scoping consultations, administrator and user training sessions for Newforma clients
• Use a consultative approach to incorporate the customer’s workflow processes into administrator and user training sessions
• Manage, coordinate, and oversee all training for assigned clients
• Handle Newforma product “how to” support questions
• Handle Newforma product cover sheet and logo customizations, project creation
• Write training reports to document outcome of trainings
• Maintain and update the online help system for Newforma products
• Maintain and update training materials as requested including agendas, course catalogs, PowerPoint presentations, recorded videos, eLearning modules, etc.
• Provide internal training to other teams, including Support and Sales
• Remain current on knowledge and tools to support electronic and web-based learning systems including Learning Management Systems, eLearning tools, distance learning formats, and video tutorial creation
• Recommend training materials and techniques in line with the industry and target audience standards and trends

Other Responsibilities: 

• Conduct client-facing webinars on occasion
• Actively participate in product Quality Assurance sessions
• Submit product defect information via the required software in a clear and concise way for evaluation by Product Development
• Continually expand knowledge and understanding of Newforma products and the AECO industry through self-education
• Continually evaluate and improve your own training skills and adjust style as needed to promote a supportive and effective learning environment
• Participate in Training Team meetings and share new discoveries and insights with other team members to expand knowledge for the whole team
• Participate in additional projects and initiatives as requested

Qualifications:

• Minimum of 3 years of Training, Consulting and/or Solution Implementation experience required
• AECO industry and process knowledge preferred
• Demonstrate professional presentation, communication and training ability to engage diverse learning audiences and adjust training content for optimal results
• Ability and willingness to travel up to 40-50% to local, regional, and national customer sites for onsite training and other events
• Professional presence to build supportive relationships with all customer levels
• Strong customer service orientation, interpersonal, and problem-solving skills
• Thrive on self-directed goal attainment and organization to manage operational and administrative components of travel, training schedules, customer support, expense management and completion of other learning related initiatives
• Prior success working virtually and experience providing remote trainings using GoToMeeting or similar online web tool
• Working knowledge of Newforma software a plus
• Practical experience with Learning Management Systems preferred
• Practical experience with Adobe RoboHelp preferred

Newforma, a leading provider of Product Information Management software for architecture, engineering and construction firms worldwide, is growing! Creating software that makes a difference in the AECO industry is what drives our company. We have multiple positions open for talented software developers to help us implement our AWS driven web solution. If you have the drive, confidence, technical expertise and ability to take on new challenges, we’d like to see your resume.

Web/Cloud Services Developer (Front End/Back End)

Responsibilities:

•  Develop modern front-end and/or back-end web services technologies and in a   multi-tenant, globally deployed cloud services environment.
  • Our technology stack includes Node JS, Typescript, Angular, RESTful web services, AWS, Microsoft Graph API, Git, Mocha
•  Design, code, deploy, test, debug, monitor and document software solutions using   appropriate processes, tools, frameworks, libraries, patterns, best practices and   standards.
•  Work with a product owner to determine scope, design, implementation, and   delivery of new features.
•  Ensure code and features are developed to meet requirements and standards.
•  Work in an agile environment as a member of a self-organized and multidisciplinary scrum team.
•  Willingness to work outside of normal business hours, as necessary, to   accommodate system implementations, maintenance, and responses to outages.
•  Participate and contribute to our technology specific developer meetings.

Qualifications:

•  Experience with Angular, TypeScript, Amazon Web Services, unit and acceptance   testing.
•  2+ years of professional software development.
•  Passion for building great software applications and continuous improvement.
•  Strong problem-solving skills.
•  Experience with Agile development methodologies.
•  Good written and oral communication skills.
•  Candidates must have permanent Canadian work authorization to be considered.

Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team.  Newforma’s leadership philosophy centers on customer-driven software development and nurturing a corporate culture deeply rooted in customer care.

We are looking for a Web/Cloud Services Developer to join our team in (office located in Manchester, NH - position can be remote in EST in US and Canada or in office).