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Account Manager

SALES (Manchester, NH)

Overview: 

Newforma is seeking an entry level Account Manager based in Manchester, NH. If you have the drive, confidence and account management expertise required, we’d like to see your resume.

 

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.

 

Primary Qualifications:

•  Be the primary point of contact and build long-term relationships with customers
•  Help customers through email, phone, online presentations, screen-share and in person meetings
•  Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
•  Ensure the timely and successful delivery of our solutions according to customer needs and objectives
•  Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
•  Forecast and track key account metrics
•  Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
•  Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
•  Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
•  Monitor and analyze customer’s usage of our product
•  Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
•  Liaise between the customer and internal teams

 

Requirements: 

•  Proven account management or other relevant experience
•  Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
•  Experience in delivering client-focused solutions based on customer needs
•  Proven ability to manage multiple projects at a time while paying strict attention to detail
•  Excellent listening, negotiation and presentation skills
•  Excellent verbal and written communications skills
•  Self-motivated and able to thrive in a results-driven environment
•  Natural relationship builder with integrity, reliability and maturity
•  Ability to prioritize among competing tasks
•  Critical thinking and problem-solving skills
•  Excellent time and project management skills. You’re always looking to improve inefficient processes
•  Keen attention to detail and adherence to deadlines
•  Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
•  Managing a renewal quota of $1.5M-$2.M
•  Bachelor’s Degree in appropriate field of study or equivalent work experience
•  Position is based in Manchester, NH

 

Who We Are:

Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team. 

 

 

Equal Opportunity Employer:

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work the United Stated and pass a background check.

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QA Engineer

ENGINEERING (Manchester, NH)

The QA Engineer is part of the Newforma team responsible for performing both manual and automated testing on our applications, including our mobile, Cloud and enterprise product suites. You will work closely within the Scrum Team to test enhancements to existing products, new products, and to resolve associated technical issues. You will work closely with your Scrum team to write and implement test plans, create test cases and perform regression testing to insure our product offerings meet Newforma standards prior to product release dates. You will be an integral part of the Scrum team, using your quality expertise to be fully engaged in the Agile process.

 

Responsibilities:

•  Work closely with the Product Owner to ensure quality is built into the product early and is testable.
•  Work with the team to design and execute test approach to support the scrum work for software applications.
•  Attend and be a productive member of sprint standups, retrospective and planning meetings.
•  You will help test application through backend functions as well as through UI.
•  Qualify all new features by testing on supported platforms and configurations.  
• Responsible for helping to implement, execute and troubleshoot automated tests during the sprint cycles.
• Verify builds with acceptance tests, track bugs, story analysis, and participate in development meetings.
•  Use virtualization software to increase productivity.

 

Required:

• Computer Science degree or relevant work experience
• Must have strong problem-solving skills, thorough in completion of tests and detail oriented
• Must be able to work in a team environment and handle multiple tasks
• Must have excellent verbal/written/communication skills
• Must be highly self-motivated and able to work independently
• Experience in database technology such as MySql.
• Have a strong sense of curiosity. Do you often ask “Why”, “What-if” or “How does this work”?

 

Nice to have:

• API Testing experience with Swagger, PostMan, SoapUI.
• Strong Quality Engineering background and experience
• Performance Testing experience and the tools experience to go along with it, LoadComplete, JMeter, Gatling, LoadRunner, etc.
• Using Software engineering tools such as source control, continuous integration environments, coverage analysis.
• Experience with Cloud services like AWS.
• Experience with mobile testing, iOS or Android.

 

Newforma offers a comprehensive competitive benefits package which includes excellent medical, dental and vision plans; a stock option plan; a 401k plan; a tuition reimbursement program; FSA accounts, and company paid life and disability plans as well as Paid Time-Off (PTO) and Paid Holidays.

 

Newforma, Inc. headquartered in Manchester, NH serves architecture, engineering, construction and owner/operator (AECO) organizations worldwide with software to streamline work processes, reduce exposure from errors and omissions, improve coordination and communication, increase visibility into cost and quantities, and enable greater repeatability of project success. Its three major products include the project-based, construction-phase collaboration solution, Newforma ConstructEx, the enterprise-based project information management solution, Newforma Project Center, and Newforma Cloud, all of which help create a more productive environment for project managers and the project team by organizing information, facilitating information exchange, and enabling efficient processes.

  An Equal Opportunity/Affirmative Action Employer – AA/EOE/M/F/D/V

                                                      Candidates must have permanent U.S. work authorization to be considered.

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