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Careers
Newforma leads the building and infrastructure industry with project information management software for architects, engineers, contractors and owners.
Company
Careers
Newforma values team, positive energy and making great memories together. We balance our purposeful work with a productive friendly atmosphere. We offer benefit and compensation packages to the global regions where we do business.
Open Positions
| Position | Department | City | State | Agile Product Owner | ENGINEERING | Montreal | QC |
|---|---|---|---|
| Product Training Consultant | SERVICES | ||
| Release and Build Engineer | ENGINEERING | Montreal | QC |
| Senior .NET Software Developer | ENGINEERING | Montreal | QC | Tier 2 Product Support Specialist | SUPPORT |
Agile Product Owner
ENGINEERING (Montreal, QC)
Overview:
Are you an experienced Product Owner looking for a new challenge and an opportunity to further advance your skills and career in a great working environment? Are you a highly motivated individual with a genuine interest in technology with a passion to deliver cutting-edge products? Are you enthusiastic working with others in the organization to distill and prioritize product requirements into a deliverable that is simple, intuitive and gets the job done with high value? We have the perfect job for you!
We are seeking a strong Product Owner to work with multiple development teams to deliver best software solutions that are innovative and industry leading.
Primary Qualifications:
- You have the experience to lead software teams following Agile best practices.
- You value customers and users -- and know how to manage and motivate your team so that they are inspired to champion customer experience the way you do.
- You can empower team-members to maximize their ability to deliver working software.
- You see beauty in simplicity, and strive to simplify process, status, and communication needs between the delivery team and project stakeholders.
- You oversee the development stages and evaluate product progress at each iteration while communicating to stakeholders when problems arise.
- You can work with the Product Manager, agile team and other Stakeholders to ensure the backlog reflects the business and technical requirements and priorities required to support the product roadmap and company vision.
- You can Represent the teams in front of stakeholders, clients or users
- You can interpret and translate the high level Product Roadmap articulately and concisely into Epics, Stories and Acceptance Criteria the development team can digest and move forward with.
- You act as an ambassador for the product internally and externally and as a contact for questions related to the product
- You are an active participant in backlog refinements, sprint planning, reviews and retrospectives.
- Participates as needed in various customer meetings regarding the product and/or feedback
Requirements:
- Experience in Agile Scrum either as a Product Owner, Scrum Master or have Agile training, so the role is known.
- Self-starter and highly motivated with attention to detail
- Able to identify risks / gaps, create mitigation plans for each, and escalate to the client and project leadership based on impact and priority
- Can confidently hold team members accountable to their commitments
- Able to manage remote / virtual project teams in a fast-paced development environment
- Able to adapt quickly to changing customer priorities
- Sharp analytical and problem-solving skills
- Organizational and time management skills
- Creative thinker
- Outstanding communication, presentation and leadership skills
- Management of stakeholders and their expectation
Nice to Have:
- Experience with Jira and Confluence
- Cloud technology experience, AWS would be great!
- Experience with SaaS applications
- Leadership responsibility for Enterprise on-prem client/server applications
If this is you, contact us now via https://www.newforma.com/company/careers/. At Newforma we value teamwork, positive energy and making great memories together. We offer benefit and compensation packages where we do business. Only qualified candidates will be contacted. We look forward to working with you!
Who We Are:
Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team.
Equal Opportunity Employer:
Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work the United Stated or Canada and pass a background check.
Product Training Consultant
SERVICES (, )
Newforma, the leading provider of Project Information Management software for architecture, engineering, and construction firms worldwide is growing! Creating software that makes a difference in the AEC industry is what drives our company.
We’re looking for a high energy Training Consultant with proven experience as a creative, self-directed technical trainer.
The Newforma Training Consultant will conduct professional training courses with our clients through live, instructor-led sessions and on-demand learning methods. These include leading remote web courses, onsite training in both lecture and hands-on style, creating video tutorials and participating in eLearning module planning and development. They will also provide consultative services to guide our Newforma ConstructEx clients in the best practices for their business requirements and successful utilization of our products.
Duties and Responsibilities
- Become certified in all areas of the Newforma product(s) you will train
- Deliver workflow scoping consultations, administrator and user training sessions for Newforma ConstructEx clients
- Use a consultative approach to incorporate the customer’s workflow processes into administrator and user training sessions
- Manage, coordinate, and oversee all training for assigned clients
- Handle Newforma ConstructEx “how to” support questions
- Handle Newforma ConstructEx cover sheet and logo customizations, project creation
- Write training reports to document outcome of trainings
- Maintain and update the online help system for Newforma ConstructEx
- Maintain and update training materials as requested including agendas, course catalogs, PowerPoint presentations, recorded videos, eLearning modules, etc.
- Provide internal training to other teams, including Support and Sales
- Remain current on knowledge and tools to support electronic and web-based learning systems including Learning Management Systems, eLearning tools, distance learning formats, and video tutorial creation
- Recommend training materials and techniques in line with the industry and target audience standards and trends
Other Responsibilities
- Conduct client-facing webinars on occasion
- Actively participate in product Quality Assurance sessions
- Submit product defect information via the required software in a clear and concise way for evaluation by Product Development
- Continually expand knowledge and understanding of Newforma products and the AECO industry through self-education
- Continually evaluate and improve your own training skills and adjust style as needed to promote a supportive and effective learning environment
- Participate in Training Team meetings and share new discoveries and insights with other team members to expand knowledge for the whole team
- Participate in additional projects and initiatives as requested
Qualifications
- Minimum of 3 years of Training, Consulting and/or Solution Implementation experience
- AECO industry and process knowledge preferred
- Demonstrate professional presentation, communication and training ability to engage diverse learning audiences and adjust training content for optimal results
- Ability and willingness to travel up to 20% to local, regional, and national customer sites for onsite training and other events
- Professional presence to build supportive relationships with all customer levels
- Strong customer service orientation, interpersonal, and problem-solving skills
- Thrive on self-directed goal attainment and organization to manage operational and administrative components of travel, training schedules, customer support, expense management and completion of other learning related initiatives
- Prior success working virtually and experience providing remote trainings using GoToMeeting or similar online web tool
- Working knowledge of Newforma ConstructEx preferred
- Practical experience with Learning Management Systems preferred
- Practical experience with Adobe RoboHelp preferred
About Newforma
Newforma is a leading software company serving the Architectural, Engineering, Construction, and Owner (“AECO”) industry. We pioneered the Project Information Management (“PIM”) category in 2004 and have been dedicated to improving project delivery ever since. Our solutions are purpose-built to keep complex, large-scale projects organized, on-time, and protected. Our software and customer service are world-class, and more than 96 percent of our customers renew their annual subscription. Newforma’s leadership philosophy centers on customer-driven software development and nurturing a corporate culture deeply rooted in customer care.
Release and Build Engineer
ENGINEERING (Montreal, QC)
Newforma, a leading provider of software for design and construction firms worldwide, is growing! Creating software that makes a difference in the AEC (Architecture, Engineering, and Construction) industry is what drives our company. We are in need of an exceptionally experienced and talented Release Engineer based in our Montreal QC office.
Newforma is looking for a Release and Build Engineer that will work closely with our Enterprise Application teams. You will be responsible for building, managing and maintaining our Continuous Integration platform for our Enterprise Client/Server and Mobile applications. This is a great opportunity if you are interested in helping to improve efficiency in the day to day engineering activity as it relates to code, finding ways to get away from manual tasks and automate, and create/maintain build systems that are stable, high quality and fast. The release and build platform for an organization is at the core of engineering day to day. We’d love to have you join us.
In this position you will:
- Take ownership of the Enterprise Jenkins infrastructure and main build functionality
- VM backups, upgrades
- Jenkins version updates
- Jenkins integrations with other tools we use
- Build success/failure notifications, Logging so developers can easily troubleshoot build problems
- Responsibility for the build pipeline
- Automation
- Manage our Enterprise Git Integrations
- Integrations with other tools we use
- Monitoring security vulnerabilities
- Code Security
- Branch maintenance
- Code standards enforcement
- Automation
- Be responsible for Release information
- Documentation
- Managing Enterprise release branches
- Maintain our enterprise app installers using InstallShield
- Migrate and maintain our Enterprise Mobile App source from Subversion to Git
- Build and maintain new Enterprise Mobile App Jenkins pipeline
- Ensure highest quality for our release and branching infrastructure
- Be clear, thorough and concise in documentation and communication
- Have a passion to become the expert
Requirements
- Computer Science degree or relevant work experience
- Must have strong problem-solving skills
- Must be able to work in a team environment and handle multiple tasks
- Must have excellent verbal/written/communication skills
- Must be highly self-motivated and able to work independently
- Must have Jenkins experience
- Experience in working in Virtual Environments
- Have a strong sense of curiosity. Must often ask “Why”, “What-if” or “How does this work”?
- Comfortable working with Remote team members.
- Position is based in our Montreal, QC office with occasional travel to the US
Nice to have:
- InstallShield experience
- Subversion and Cornerstone Subversion client experience
- iOS and macOS experience
- Publishing to the iOS and Android app store
- Experience with Jira, Confluence
If this is you, contact us now via https://www.newforma.com/company/careers/. At Newforma we value teamwork, positive energy and making great memories together. We offer benefit and compensation packages where we do business. Only qualified candidates will be contacted. We look forward to working with you!
Who We Are:
Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team.
Senior .NET Software Developer
ENGINEERING (Montreal, QC)
Newforma, the leading provider of Project Information Management software for architecture, engineering, and construction firms worldwide is growing! Creating software that makes a difference in the AEC industry is what drives our company. We are enhancing our flagship enterprise product to connect with various backend, and cloud systems in the AEC space. If you have the drive, confidence, thirst for knowledge, desire to be challenged and technical expertise required, we’d like to see your resume.
Responsibilities:
· Work in a Microsoft development environment with C#, C++, ASP.NET, Win32, MySQL, NUnit, Moq, document management systems, and Microsoft Office APIs in a client-server environment deployed across a global customer base.
· Work closely with our support staff to diagnose and fix customer support issues
· Design, code, test, debug, and document software solutions using appropriate processes, tools, frameworks, libraries, patterns, best practices and standards.
· Optimize software for speed and compatibility; add features that contribute to the product with a focus on quality.
· Ensure code and features are developed to meet requirements and standards.
· Work in an agile environment as a member of a closely-knit Scrum or Kanban team.
· Willingness to work outside of normal business hours, as necessary, to accommodate support incidents.
Requirements:
· BS / MS in Computer Science, or similar engineering program with 5 years of experience delivering software to customers.
· Experience in an API-driven ecosystem, with a background in RESTful API development and .NET-based application plugins.
· Passion for building great software applications released on a regular cadence.
· Strong OOD/OOP skills.
· Strong problem solving skills.
· Experience with Agile lifecycle development.
· Good written and oral communication skills in English, and able to work independently.
· Proven ability to work in an established multi-million line application.
· Experience with C#, Visual Studio .NET, and Microsoft Windows-based development technologies.
Who We Are:
Newforma’s intuitive project information management (PIM) technology promotes collaboration between individuals, project teams and across the enterprise in the AECO industry. By building a more connected project environment, Newforma optimizes the processes by which critical information is captured, shared and managed, and delivers a more intelligent and profoundly productive experience for architects, designers, builders, owners, and the full construction team.
Role to work in our Montreal QC office with possible travel to US for training.
Tier 2 Product Support Specialist
SUPPORT (, )
Job Description:
The Tier 2 Product Support Specialist identifies, troubleshoots and resolves product and technical issues for all Newforma software products including on-premise enterprise, hosted solutions (Cloud) and mobile applications. This role analyzes the issue to determine if it is functioning "as designed" or appears to be a product defect, seeks to identify workarounds when standard procedures have failed, and escalates cases to Tier 3 as necessary under specified criteria, constantly seeking to ensure customers are informed of progress and issues are resolved in a timely fashion. This may involve swarming techniques that engage other team members and managers for assistance as necessary.
The Tier 2 Specialist is familiar with standard troubleshooting concepts, practices, and procedures and relies on experience and judgment to plan and accomplish goals. This role is also responsible for updating individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles from solutions to cases.
This position will require some off hour activity to support the customer base during off business hours. This requirement should be less than 10 %. Also some travel maybe required again less than 10 %.
Essential Duties and Responsibilities:
- Ability to manage Incoming cases via email, phone and CHAT.
- Monitor the inbound case queue using the Salesforce Service Cloud platform
- Back-fill for Tier 1 as needed
- Interact with Tier 1 for warm transfer process
- Determine if customer issue is already addressed with existing Knowledgebase article, Help topic, video tutorial, etc.
- Schedule and conduct GoToMeeting sessions with customers to resolve in-depth technical issues and gather supplemental information on the issue, including screen captures, log files, error messages, etc.
- Interact within the Tier 2 group as needed for swarming process for new or unknown situations
- Locate, review and analyze submitted crash reports
- Attempt to duplicate suspected defects in VM lab environment
- Determine if existing issue relates to known defect currently being tracked in the JIRA database
- Monitor aging cases and escalate as necessary based on predefined rules
- Interact with Tier 3 for warm transfer process with a fully documented case including all background information gathered during customer interactions
- Interaction with Account Managers/Sales to provide feedback and insight on cases that are being managed
- Interact with Tiers 2, 3, QA, Product Management, development, etc., as needed to gain further knowledge around issues that are being managed
- Ongoing interaction and training within the support Virtual Machine environment
- Ongoing education, general research to help with future resolution of customer issues
- Part of rotation for off hours and weekend coverage
- Evaluate ways to improve and prevent future issues
- Create content and document Knowledgebase articles
- Review Knowledgebase articles for technical accuracy based on case issues
- Be aware and help provide support in a multi-region environment.
- Attend individual growth, peer, support/services and development meetings as required.
Qualifications:
- Ability to multitask in a fast paced environment
- Ability to understand and diagnose software product and support issues
- Ability to absorb and retain information quickly
- Highly self-motivated and directed with a high level of attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment
- Exceptional customer service orientation
- Excellent written and oral communication skills
- Ability to communicate clearly, courteously, and professionally to non-technical individuals
Education and Experience:
- 3-5 years Help Desk and/or Customer Service experience
- Experience with CRM Case Management platforms such as Salesforce Service Cloud
- Experience troubleshooting Windows Servers, Windows Web servers and Desktop Operating systems
- Azure Administration
- Knowledge of Microsoft Azure Active Directory helpful
- Experience working in a team-oriented, collaborative environment
- Mobile application troubleshooting skills
- Proven analytical and problem solving abilities
- Amazon Web Services experience helpful
- Experience supporting MySQL or other databases highly desirable, but not required
- CS degree and/or equivalent experience
- Mid-level knowledge of LAN networking and distributed (client/server) computing environments.
- Firewall, Router, VPN, WAN, and Anti-virus configuration and support experience
- Experience in Microsoft Outlook and Exchange system administration
- Active Directory and network security knowledge
- MSCE certification preferred
- Excellent written and verbal Communication Skills
- Prior AEC Industry background or Newforma experience preferred but not required
Who We Are:
Newforma is a leading software company serving the Architectural, Engineering, Construction, and Owner (“AECO”) industry. We pioneered the Project Information Management (“PIM”) category in 2004 and have been dedicated to improving project delivery ever since. Our solutions are purpose-built to keep complex, large-scale projects organized, on-time, and protected. Our software and customer service are world-class, and more than 96 percent of our customers renew their annual subscription. Newforma’s leadership philosophy centers on customer-driven software development and nurturing a corporate culture deeply rooted in customer care.
We offer a competitive benefits package including excellent medical and dental plans, fully paid life and disability plans, tuition reimbursement and 401k.
Equal Opportunity Employer:
Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. Must be eligible to work the United Stated and pass a background check.
Our Core Values
Responsibility
Your actions, efforts and results affect your family. Do your part and step-up.
Balance
Tough projects and problems are solved by teams. Expect times of stress and anxiety, create memories of laughter and fun.
Can Do
It's a mindset and attitude. "We will figure it out" is our approach to every challenge.
One Team
Win together, lose together.
Truth
Tell and live it. Be true to you, your family, customers and team.
Win
Winning is better than losing. We live in a competitive world. Strive to win.
Ethics
Have them, live by them. You represent yourself and our company.
What our team members say...
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Lots of opportunity to advance in your career. They are doing a lot of promoting within. Easy Access to C-Level management. They listen & trust us to do what's right. The teams we have working here from Sales, support, product management & development are top-notch. Best company overall that I have worked for.
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Great Senior Management. Team atmosphere. Co-workers become friends.
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I have worked in many corporate environments, this one is totally different. Everyone appears to be achievers, collaborative and focused on winning for the customers and company.
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The people at Newforma are fantastic to work with. Everyone is motivated and hungry to see the company succeed. The role of Account Management has progressed tremendously in the last year. Newforma is committed to putting the customer first and it shows in the flexibility and creativity we're given to work with them.
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Work hard play hard work atmosphere that promotes work/life balance.
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Since the purchase by BV last year, a lot of changes have been made at Newforma. Heavy top layers of management were weeded out, star-performers have been promoted and the overall culture of the company has made a significant switch towards defined strategy and can-do attitude.
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Work hard, achieve success, then play hard...repeat. The performance standards are high. They push you to do your best, but that is exactly what a good manager should do. They'll encourage you to improve yourself and help you when you ask. Management will also be the first to congratulate you when you succeed.
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There is a secret sauce to this company since I came back a few months ago. It's hard to define but it started with a new CEO, and continues with great management and fantastic employees.
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Under new leadership, Newforma is charging into a positive successful future. Management is transparent, compensation is competitive, and there is an overall supportive vibe from the team.