News & Resources
Newforma Announces New Online Customer Community
Newforma invites customers to share knowledge and expertise
Manchester, N.H., U.S.A.—9 September 2015—Newforma, a project information management (PIM) software company transforming building and infrastructure project delivery, today announced the launch of the Newforma Customer Community, an online location for Newforma customers to ask questions, find answers, join conversations, and contribute ideas.
Newforma’s customer base spans the global architecture, engineering, construction industries, and the owners they serve. With this launch, the company has created an interactive and collaborative environment where customers can share practices for more successful project delivery and to stay up-to-date on the latest product enhancements and innovations.
The Newforma Customer Community offers numerous ways to engage with peers and Newforma representatives. In the Community, users can:
- Post questions.
- Find and share answers.
- Suggest new products, features, and improvements.
- Monitor and track open support cases.
- Find release notes and updates.
- Discuss best practices.
- Discover new ways to enrich their professional lives.
“I’m excited to share ideas and collaborate with a wide range of firms that I otherwise would not interact with,” said Christopher Groves, an information systems associate with global architecture, planning and design firm CallisonRTKL. “Also, the Community provides me with an alternative to the dreaded IT ticket. It personifies the support process by creating an environment for me, as well as my fellow Newforma users and experts, to solve problems and answer questions amongst ourselves.”
“We set out to create a powerful tool that empowers our customers,” said Jim Forester, the vice president of customer success and a co-founder of Newforma, Inc. “The Community encourages self-service and showcases champion users, allowing them to share their knowledge and expertise with Newforma’s global customer base.”
Newforma’s Customer Community leverages Salesforce Community Templates for Self Service. Newforma representatives will be sharing the company’s experience with the platform at Salesforce.com’s Dreamforce annual conference on September 15th and 16th.
Newforma customers can register for the Community at https://customercommunity.newforma.com/s/login/.
Newforma develops, sells and supports project information management (PIM) software for architecture, engineering, and construction firms worldwide, and the owners they serve. Newforma products make up the first industry-focused and integrated solution to connect firms to each other, to their project information, to their processes, and to remote team members, all for the purpose of more successful project delivery. Customers use Newforma software on more than 1.7 million projects worldwide to raise productivity, reduce exposure to risk, strengthen their brands, and liberate time and attention to focus on design, construction, and client service. For more information, visit newforma.com, or phone +1 603-625-6212.
© 2015 Newforma, Inc. Newforma is a registered trademark of Newforma, Inc., in the United States and in other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.