Case Study


Enabling a Mobile Workforce

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New Balance Headquarters
One World Trade Center
Assembly Row, Block 6

Company Overview

As the one of the world’s leading professional services consulting firms, WSP has engineered some of the tallest and most energy efficient buildings in the United States. Continuously tackling complex challenges with innovation, creativity, and passion; yet, with vast capabilities come bigger teams, bigger projects, and bigger risks.


A key challenge in delivering large-scale, long-term construction projects is effectively managing project information. Project teams must understand the risks and cost associated with delays and errors due to mismanaged project information, manual administrative processes, and workflow inefficiencies plaguing the project lifecycle. While project teams are distributed, the key to successful project delivery is streamlined collaboration across locations, firms, and disciplines.

One of the greatest barriers to successful collaboration is efficient field operations. While mobile adoption within the AEC industry is increasing, companies do not have an effective solution to bring the manage the data being captured in the field. This creates unintended problems such as administrative site tasks, improper site management, team collaboration, and making timely decisions. Newforma’s Project Information Management (PIM) solution creates an environment where data, processes, and people are connected to overcome common obstacles when working in the field.

WSP provided mechanical, electrical, and plumping (MEP) engineering services for the 14-acre mixed use development at Boston Landing, containing numerous buildings including the New Balance Headquarters and Boston Bruins training facility. This was a challenging project given the complexity, but also for its location – on the Massachusetts Turnpike, notoriously known for daily gridlock traffic. While constructing the New Balance Headquarters in Brighton, Massachusetts, the team was spending too much time waiting for uploads and downloads of large BIM files. Additionally, punch lists could not be finalized and distributed until engineers returned to the office, which created communication delays to contractors, impacting the project schedule.

Why Newforma Project Center

Increased Field Efficiency

It’s common for project team members to conduct site observation reports or create punch lists on paper, while trying to document progress with a mobile phone (or even a digital camera). The problem is the manual task of transcribing notes, downloading picture to be formatted into a document or spreadsheet template, then distributing to the team. This manual process leaves room for inevitable human error, and if information is not shared immediately, project progress can be halted. When we’re out in the field, we need to get back to the office to share information with the rest of the team. You face several obstacles such as traffic, the painstaking process of pulling together a report, and trying to decipher your handwritten notes in the field. Using Newforma's mobile applications, I can use my iPad and mark-up plans in the field with clear concise notes, along with pictures and send to my colleagues. By closing the gap between the field and office, Newforma removes delays in construction and project closeout.

Prompt Responses to Keep Projects on Schedule

While constructing One World Trade Center, the team found it used up to 20 percent of its time looking for information. To recapture the time, the company implemented Newforma software. Among its capabilities are keyword searches of the project's emails, specs, and drawings. Additionally, the firm wanted to shorten the time spent processing submittals and requests for information.

“As project information and collaboration increase, we’re equipped to keep pace and grow using Newforma.”
Michael O'Toole, Senior Associate