Upgrading to Newforma Project Center Tenth Edition?
Here are some very important things for you to consider and some of the options you have for your upgrade:
In addition to On-line Help and our knowledgebase, Newforma’s Support Specialists have put together some videos covering the tools & processes they use to diagnose, troubleshoot and solve some of the most common and/or challenging issues from your users:
- Outlook Toolbar Diagnostics - Click to view.
- Project Email Addressing – Click to view.
- Project Maintenance – Click to view.
- Project Mirroring – Click to view.
- Troubleshooting Common Indexing Issues – Click to view.
- Troubleshooting Transmittal Notification Issues – Click to view.
Note: Newforma Technical Support hours are Monday through Friday, 8:00 a.m. – 8:00 p.m. Eastern Time (-5 GMT).
When contacting Newforma with information about your issue or question, please always include the following information:
- your name, email address, location and telephone number.
- the Newforma product and version number.
- a detailed description of your issue or question.
- the urgency of the issue.
- any screen-captures, log files or other documents that are relevant to the issue.
Normal Priority Issues
Email us at Support@Newforma.com. Include the information noted above and a Newforma Support Specialist will get back to you as soon as possible, with the goal of contacting you within one business day.
In Case of Emergency
Email us at ICE@Newforma.com with the information noted above for mission critical issues. A Newforma Support Specialist Team will be paged and will attempt to get back to you as soon as possible, with the goal of contacting you within two business hours.
Important: Please be sure to address your ICE email “To” ICE@Newforma.com. Include no other recipients in the “To” line or we cannot guarantee a 2-hour response. If you wish to include others on the email, please enter them in the “Cc” line.
Chat with a Support Specialist
Use chat only for quick Q&A types of issues that you as an IT professionals receive from your Newforma users. Newforma’s goal is to ensure a Support Specialist is available Monday-Friday from 9:00 a.m. – 7:00 p.m. Eastern Time (-5 GMT) to assist with chat. All other inquiries should be directed to Support@Newforma.com.
After Hours Support
If you are planning work outside of Newforma’s support hours and wish to have a Newforma Support Specialist on-call in the event you need assistance, NOAH (Newforma On-call After Hour) Support is an option you may wish to purchase. Click here to learn more.