AEC PROJECT INFORMATION MANAGEMENT

Newforma technical support

Experts in information technology issues

If you're a Newforma IT administrator at your firm, log in to the Newforma technical support site to find multiple resources for fast answers.

(If you have questions about Newforma software as a user, you can find answers from your firms' Newforma administrators. If you're an external team member of a firm using Newforma software, such as a consultant who has questions about a Newforma Info Exchange file transfer.)

For more, visit the Support pages at the Newforma user community website, newformant.com

Resources available upon logging in to Newforma Support:

• A link to the Newforma Project Center Help files
• Email links for normal and emergency support
• A callback request form for high priority issues
• A chat link for quick Q&A exchanges with a Support Specialist

Log in to Newforma's customer support site

Other IT support resources

A world-class knowledgebase

• The Newforma knowledgebase is driven by RightNow Technologies©,a proven leader in support automation.
• Searches on the knowledgebase also include ongoing or solved discussions from the support discussion forum.
• Newforma's RighNow knowledgebase is searchable via Google, making it easily accessible.

An administrators' discussion forum

• The support discussion forum enables you to address technical questions with Newforma personnel, customers and consultants.
• Questions and answers are automatically captured and shared. Any unresolved item is automatically escalated into Newforma’s customer relation management system, thereby ensuring prompt response by our customer support team to all your questions.
• Answers to questions raised in the discussion forum are validated by Newforma support experts and entered into the knowledgebase, creating a rich, intuitive and expanding resource!